Privacy and Cookies | My Guide In

MyGuideIn

Introduction

This privacy policy aims to explain how "my guide in" stores, uses, and processes user data from the app as well as from our websites.

Data Control and Use

1. The control, use, and processing of data is carried out by "my guide in" and its designated Data Protection Officers, as well as our technology providers (Amazon, Google, Meta).

Adress: São Paulo, Brasil.

E-mail: contato@myguidein.com

Stored Data and Purpose

2. The data stored by "my guide in," which may be provided by registered users or collected automatically, includes: name, email, language, location of the user who downloads the app, geolocation information when using the app, device hardware information (mobile or desktop), date and time of access to the app or website, search field entries, and information about clicks within the app. Data sources that will also be stored include: our social media networks (Instagram, X, LinkedIn, Facebook, TikTok), YouTube channel, and WhatsApp.

3. To use the "my guide in" app, the user must provide at least their name, email, and language, and agree to the terms of use and this privacy policy. If the user does not agree with the terms of use and privacy policy, they will not be able to use the "my guide in" app.

4. The storage, use, and processing of the aforementioned data by "my guide in" serve the following purposes: registering the user who will use the app, continually improving the user experience of both the website and the app, ensuring security for the users and for "my guide in," enabling secure and direct communication with app users via email and/or phone, offering personalized solutions based on app usage, and enabling legal procedures and/or legal actions when specifically necessary.

5. The storage, use, and processing of data is legitimate based on the interest in protecting ourselves from misuse of our app and technology.

6. The data stored by "my guide in" will not be provided to third parties, except as required by law in specifically necessary cases or according to item 7 of this privacy policy.

7. Although it is not a data transfer, third-party providers (whether international or not) of "my guide in" may access some of the aforementioned data to provide services (such as hosting and cloud computing), always in accordance with our instructions and without using it for other purposes, maintaining confidentiality and complying with data protection laws. Examples include: Google, Amazon.

Data Storage, Processing, and Use Period

8. The period for storing, processing, and using data from registered and active users is indefinite, valid as long as the respective user remains registered in the app.

9. The period for storing, processing, and using data from registered but inactive users is indefinite, valid as long as the respective user remains registered in the app.

10. The period for storing, processing, and using data from users who have unsubscribed from the app or from our communication lists is 12 months from the unsubscription date.

11. We use tools such as "cookies" and other digital monitoring technologies for the following purposes: providing specific functionalities on our website and app, enhancing the browsing and usage experience on our website and app, maintaining security for "my guide in" and users, recording the journey of visitors (website) and users (app), and implementing our marketing, remarketing, and advertising actions (Google and Meta), for both registered and non-registered users.

12. The cookies that may be used by "my guide in" include: session cookies, saved in browsers, tags on visited websites, tracking pixels and URLs, and SDKs.

13. It is important to note that the storage of cookies does not allow users to provide sensitive data under any circumstances but rather provides data regarding their navigation.

14. Upon accessing the "my guide in" website, users can choose to accept or decline the cookies. If not accepted, some services and options may not be available. In the case of the app, if the user does not accept the terms of use and the privacy policy, they will not be able to use the app.

15. Users can also manage their cookie preferences directly through their browser (Google Chrome, Firefox, Microsoft Edge, etc.).

Rights and Duties of the Data Subject

16. The active or inactive registered user has the right to receive the data stored about them upon request to "my guide in".

17. The active or inactive registered user also has the right to request the correction of the stored data, as long as it is requested from "my guide in".

18. The active or inactive registered user may request the deletion of their data, upon request to "my guide in".

19. Other rights of the user include: confirmation (knowing whether their data is being processed), limitation, and portability (limiting processing and/or retaining data only for contact purposes).

20. Exercising these rights is free of charge and must be done via email by the user themselves. The response will be provided within 3 months, with the possibility of an extension for another 3 months, if communicated by "my guide in".

21. Requests for the exercise of rights that are unfounded and/or excessive may not be answered.

22. It is the user's duty to ensure the accuracy and update of the data provided when registering in the app, and the responsibility for providing this information lies entirely with the user.

Data Protection

23. "my guide in" adopts appropriate and effective security measures to protect the integrity and security of the information provided by app users, ensuring its confidentiality. Additionally, it uses services from reliable and globally recognized technology and security providers.

24. Despite the security measures mentioned above, no absolute security can be guaranteed, as no system, website, app, or service is immune to hacking or breaches. While we believe the likelihood of a data security compromise is minimal, if such incidents occur, affected registered users will be notified.

Fraud Prevention and Security

25. To prevent fraudulent registrations and ensure security for both "my guide in" and its users, we automatically evaluate the information provided during the registration process in the app. In addition to the data provided by the user during registration, the information from the device hardware will also be evaluated.

26. Certain treatments and filters will be applied to the registration fields within the app to prevent spammers, bots, and fake users.

Revocation of Data Provision

27. A registered user of the app may, at any time, through the app itself, revoke, cancel, and no longer accept the Terms of Use and Privacy Policy. In this case, the user will no longer be able to use the app, as stated in item 3 of this privacy policy.